Ticket Scanning - Full Time & Part Time

Vail Resorts

South Lake Tahoe

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Job Summary: The Scanning Department is part of the Product Sales and Services Department (PSS).  This position is responsible for day-to-day operations of the Scanning Department while working closely with and supporting all other PSS Departments.  The PSS Department's goal is to exceed guest expectations by delivering an outstanding guest experience through cordial delivery of accurate resort and product information during high volumes of guest interaction.  Come join a friendly, fun and outgoing team and work towards some bonus money!



Responsibilities include, but are not limited to:

  • Validate tickets and season passes using a handheld device
  • Ability to handle high volumes of customer interaction while delivering exceptional guest service for the internal and external guest
  • Provide resort, village and local information to the guest 
  • Initiate a friendly greeting to all guests
  • Use the guest's names when appropriate
  • Always have trail maps and wickets on your person to hand out at any time
  • Communicate in a courteous and respectful manner to all internal and external guests
  • Adhere to all departmental and company policies and procedures
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
  • Promptly assist in the resolution of all guest complaints and any pass and ticketing issue; handle all guest concerns and suggestions
  • Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses
  • Perform other duties as assigned



  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
  • Ability to speak effectively before groups of customers or employees 
  • Ability to maintain composure and professionalism under pressure
  • Able to work independently and demonstrate team spirit
  • Strong attention to detail
  • Must enjoy working with people and interacting with guests
  • Must enjoy working in inclement weather for long periods of time


Preferred Skills and Experience

  • Previous guest service
  • High School Diploma or equivalent
  • Strong computer skills with a good understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
  • Prior experience with Resort POS software preferred

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


  Requisition ID 125573 ELJ




Tourism - Travel

Position Type:


Remote ok?



over 1 year ago

Vail Resorts