Ticket & Pass Sales Agent (Ticket Offices) - FT & PT

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Entry Ticketing & Product Sales Agent

The Ticketing and Product Sales Agent is responsible for selling tickets, season passes, ski school products, and fulfilling pre-purchased sales orders on the front line at Northstar’s ticketing locations. This position will train you to have a full knowledge of our products and services and is responsible for collecting guest information during transactions. As an Entry Sales Agent, you will receive a high level of guest interaction and will be the face of Northstar! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency, have a passion for the outdoors, are well disciplined, and take pride in their work.





Accurately and efficiently process lift access products while capturing guest data

Ask the guest for their data with every transaction

Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings

Make suitable recommendations on products to meet the guests’ needs and the business objectives

Ability to handle high volume of customer interaction while delivering exceptional service; internal & external

Create a fun and professional work experience while communicating in a courteous and respectful manner

Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions

Perform daily sales and closing and be held responsible for end of day point of sale audit

Work on a computer with a high degree of accuracy and efficiency

Must be able to interact with and engage the guest while working on a computer at the same time

Follow company/department policies and procedures

Participate in resort and departmental trainings and development courses

Willing to cross-train and work in all areas/locations of PSS

Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail

Promote and embrace Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures

Perform other duties as appropriate





High school diploma or equivalent

Proficient on Microsoft applications and/or POS software

Ability to communicate fluently and effectively in English

Typing skills with an emphasis on data collection

Ability to answer questions and speak intelligently about all resort products

Fun, outgoing personality traits

Take timeliness and deliverable tasks seriously


Ability to develop a quick rapport with guests

Ability to stay calm in busy and stressful situations

Must be at least 18 years of age, or 16 years of age with a work permit





Prior experience with (resort) POS software

Experienced and/or conversational in a foreign language

Previous guest service experience

College Degree

Cash handling experience

Outdoor Enthusiasts



With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 125288




Tourism - Travel

Position Type:


Remote ok?



over 1 year ago

Vail Resorts