Team Lead - Starbucks - The Arrabelle

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The Shift Supervisor is responsible for providing friendly service to guests while handling food and beverage purchases, accepting payment and making change quickly & efficiently. This job contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks experience by providing customers with prompt service, quality beverages & products and maintaining a clean and comfortable store environment.


This individual must be friendly, outgoing and self motivated to learn the job quickly and perform the job requirements to our brand standards. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to the customers needs urgently and immediately. Contributes to the stores comfortable and pleasurable environment by performing regular and thorough cleaning, stocking & organizational tasks as direct by your Manager; as well as being able to identify independently what tasks need to be completed and getting them done in a timely and efficient manner.


Responsibilities include, but are not limited to:

  • Oversee day to day operations and training of staff
  • Communicate professionally with guests and co-workers to resolve problems
  • Greet and help guests at the register
  • Cashiering, stocking, clean up, trash removal, and different projects as assigned by the manager
  • Maintain an organized, friendly, and efficient store
  • Opening, counting and distributing of cash drawers
  • Training and coaching employees
  • Report to Starbucks and Vail Resort managers to ensure quality and consistency



  • In-person interview -required
  • Customer service experience. -required 
  • Prior cash handling experience. -required  
  • Must be able to communicate effectively in English both written and verbal. -required
  • Must be able to lift at least 30lbs. -required
  • Must be able to stand for long periods of time without sitting. -required
  • Must be able to work until the end of the Winter Season, April 23rd, 2017. -required
  • Must be able to work weekends and holidays, morning evening and night. -required
  • Must maintain regular and consistent attendance and punctuality. -required
  • Must be able to come in for an in-person interview. -required
  • Prior barista experience. -preferred
  • High school diploma or equivalent - required
  • Previous Supervisory experience – highly preferred
  • Previous experience with InfoGenesis or other Point-of-Sales systems. -preferred
  • May be asked to work shifts at Lionshead and Beaver Creek locations.  -required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127147




Tourism - Travel

Position Type:

Full Time

Remote ok?



over 1 year ago

Vail Resorts