Work for Vail Resorts
Supervisor - Snowell Tune Shop
Avon, CO, US
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Supervisor Tune Technician is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each rental transaction. The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism. Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company.
Job Requirements (but not limeted to):
- Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
- Act as a mentor who can train and lead the rental technician team with effective communication
- Establish professional, yet personalized rapport with customers upon contact; by phone or in person
- Answer all questions, providing detailed information and establishing trust with the customer at the close of sale.
- Have the ability to properly fit ski/snowboard boots, recommended the correct sizes of equipment, be able set DIN on skis and be able to accurately adjust snowboard bindings.
- Describing and promoting product in line with customer's express needs as well as promoting the damage waiver on rental equipment products
- Ensure pricing is accurate and current including any and all promotions
- Monitor and audit inventory levels in store and between stores
- Maintain all company paperwork according to policies and standars with 100% accuracy
- Knowledge of register access
- 2 years rental technician experience
- Ski and/or snowboard rental experience
- Maintain a working knowledge of products and trends within the ski and snowboard industry
- Previous retail sales and customer service experience (preferred)
- Commitment to providing excellent customer service
- Basic computer skills with the ability to learn the register
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English
- Ability to comprehend and apply specific company designed methods and protocol
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 127956
4 months ago