Work for Vail Resorts

Store Manager - Kirkwood Mountain Sports Village Retail

Vail Resorts

Kirkwood, CA, US

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsibilities include (but are not limited to):

  • Generate sales, and demonstrate and maintain a professional standard of guest service
  • Evaluate sales trends and create methods for sales growth
  • Manage inventory control and meet or exceed inventory goals
  • Role model and administer company policies and guidelines
  • Recruit, hire, train, coach, and maintain a quality core staff
  • Enforce company cash handling policies and procedures, and other loss prevention policies
  • Provide training resources in POS, product knowledge, guest service, resort information, and sales
  • Conduct performance appraisals for and coach development of staff on a regular basis
  • Maintain all company paperwork according to policies and standards
  • Communicate ideas or issues with the Area Manager
  • Manage operational budget
  • Remain current on new industry products and trends, and demonstrate knowledge of products
  • Be energetic, motivated, and possess the ability to multi-task


  • A minimum of 2 years management experience – required
  • A minimum of 2 years ski / snowboard hard goods and soft goods retail experience - required
  • High school diploma or equivalent - required
  • Proficient in Microsoft Office applications - required
  • Ability to communicate frequently with co-workers and guests in accurate spoken and written English – required
  • Excellent communications skills both written and verbal
  • Self-motivated with the ability to multi-task
  • Familiarity with rental and retail POS system - preferred
  • Must be a team player and be able to handle fast paced stressful environment
  • Possess the desire to offer the highest customer service standards to guests

Kirkwood is for those that embrace the big mountain lifestyle and are as passionate about skiing and riding as they are about creating amazing experiences for our guests. Magical, raw, expansive and remote…Kirkwood is the stuff of legend. We’re famous for legendary snowfall, challenging inbounds terrain, backcountry guided tours and premier avalanche education programs. Those that come here come for an adventure unique to Kirkwood! Join our close-knit team working at one of the most stunning alpine resorts in the country.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127449

Apply Now





Position Type:


Remote ok?



20 days ago

Vail Resorts

Experience of a Lifetime