Senior Coordinator - IT - Applications

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


This position will provide IT support for the Mountain Applications platforms and ecosystem that include Food & Beverage, Parking, Digital Signage Portfolios. Additionally, will support ancillary Mountain Applications as required.  Responsibilities include operational support, requirements definition, solution design support and quality assurance for assigned application sets.  This role will work across many lines of business, various IT teams and technical disciplines and in very close partnership with various Mountain Operation Teams.

Essential Job Responsibilities

  • Operational Support
    • Ensures all operational support responsibilities are met.  Including management of support queue, maintenance activities, and upgrade tasks  in accordance with defined procedures and SLAs for multiple applications
    • Works with Vendors to resolve issues as needed.
    • Ensures all compliance requirements are followed and maintained including quarterly duties as assigned.
    • Provides training and support for internal users in IT and the business
  • Solution Design Support
    • Works with business and senior IT staff to understand business challenges/issues/opportunities
    • Suport the design of Technology solutions based on evolving business needs
    • Support the development and documentation of business, functional, and technical requirements
  • Quality Assurance
    • Ensures all configuration and development changes follow the appropriate SDLC adhering to appropriate controls
    • Coordinates Document Quality Assurance processes; develops use cases, test plans, test scripts, coordinating test activities. Documents test results and drives the issue resolution process throughout the test cycles.
    • Provides quality assurance and testing for interfaces with Mountain Applications
  • Business Partnership
    • Interacts with line level employees to identify and resolve issues
    • Performs season startup preparation for various applications as tasked
  • Project Management
    • Leverages the IT PMO methodology to provide leadership support for small projects as needed
    • Executes project tasks as assigned
    • Provides input to resource estimates.

Job Requirements

  • Bachelors degree or equivalent work experience
  • Minimum of 2 years of Professional IT, Mountain Operations or Food & Beverage work experience
  • Work experience in the travel and leisure industry preferred
  • Experience with MS Office tools including Word, Excel, PowerPoint
  • Experience with Microsoft Database Technologies, including SQL preferred
  • Strong collaboration, facilitation and communication skills required
  • Ability to change work focus quickly
  • Proven organizational and time-management skills
  • Ability to work in a highly collaborative and complex environment as a part of a team
  • Ability to work closely with technical teams, business teams, and vendors preferred
  • Experience with Microsoft Database Technologies, including SQL preferred


We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 126475





Position Type:

Full Time

Remote ok?



over 1 year ago

Vail Resorts