Work for Vail Resorts

Retail Supervisor - The North Face

Vail Resorts

Keystone, CO, US

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Supervisor is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Responsibilities include (but are not limited to):

  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Act as a mentor who can train and lead a sales team with effective communication
  • Establish professional, yet personalized rapport with customer upon contact; by phone or in person
  • Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
  • Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
  • Ensure pricing is accurate and current including any and all promotions
  • Stocks shelves, counters, or tables with merchandise
  • Promote extended warranty/maintenance agreements, parts and accessories purchase
  • Monitor sales trends and help balance inventory between stores
  • Register access to ring up


  • Previous retail sales experience - required
  • Maintain a working knowledge of products and trends within the industry
  • Previous snow sport industry experience - preferred
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Commitment to exceptional customer service
  • Basic computer skills
  • Ability to work a flexible schedule; including nights, holidays and weekends - required

Some of the benefits include:

  • Free ski and snowboard pass to our world-class resorts
  • Retail discounts at our stores
  • Excellent training and professional development
  • Employee Assistance Program (EAP)

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and vast options for adventure and exploring, you can join a community who loves where they live and love what they do. Keystone will be your home away from home, with its warmth, friendliness and unequaled eye for detail. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127299

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Position Type:


Remote ok?



18 days ago

Vail Resorts

Experience of a Lifetime