PSS Lead - Ticketing Office

Vail Resorts

Park City

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


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The Product Sales Lead is a part of the Product Sales & Services (PSS) Department and will be responsible for selling and explaining the full array of tickets, season passes and ski school products at various Park City sales locations in person and over the phone. This position requires a full knowledge of our products and services.  Agents are required to request and input guest data accurately and quickly during each transaction, reconcile cash and receipts at end of shift, fulfill pre-ordered products, provide administrative and phone support, and perform other duties as assigned.  Product Sales & Services agents have a high level of guest interaction and will represent Park City.



  • Oversee agents’ transactions to ensure accuracy and protocol compliance
  • Assist in the training of PSS entry and intermediate agents
  • Open and close sales locations
  • Accurately and efficiently process lift access products, activity products and/or ski school products while capturing guest data in person or over the phone
  • Request and input guest data for every transaction
  • Ability to learn, understand and effectively communicate with the guest about multiple product types and easily adapt to changing pricing and product offerings
  • Make suitable recommendations on products to meet the guests’ needs and the business objectives
  • Ability to handle high volume of guest interaction while delivering exceptional service; internal & external
  • Create a fun and professional work experience while communicating in a courteous and respectful manner
  • Professionally assist and follow through with resolution of guest complaints, concerns and suggestions
  • Perform daily sales and closing and be held responsible for your end of day point of sale audit
  • Work on a computer with a high degree of accuracy and efficiency
  • Must be able to interact with and engage the guest while working on a computer at the same time
  • Participate in resort and departmental trainings and development courses as required
  • Willing to cross-train and work in all areas/locations of PSS
  • Take initiative to perform duties which facilitate operations and maintain cleanliness of work area while paying attention to detail
  • Promote, embrace and adhere to Vail Resort’s Mission and Values; provide a safe work environment; implement Vail Resort’s mountain service essentials, strategies, policies and procedures
  • Perform other duties as appropriate



•           High school diploma or equivalent preferred

•           Two plus years of guest service, call center and cash handling experience

•           Proficient on Microsoft applications above average typing skills

•           Ability to communicate fluently and effectively in English

•           Must be at least 18 years old

•           Must be able to sit, stand or move for long periods or of time

•           Passionate about guest service and the hospitality/ski and snowboard industry

•           Comfortable requesting guest data during every transaction

•           Enthusiastic and outgoing personality

•           Possess strong organizational, time management and teamwork skills

•           Ability to develop a quick rapport with internal and external guests

•           Ability to stay calm and perform well in busy and stressful situations

•           Willing and able to work the entire season; dates to be determined by manager; typically beginning of November to end of April

•           Flexible with work schedule; available weekends, holidays, mornings and evenings

•           Punctual and ready to work by the start of scheduled shift


Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 126956




Tourism - Travel

Position Type:


Remote ok?



over 1 year ago

Vail Resorts