Work for Vail Resorts
Overnight Front Desk Agent - Beaver Creek Reception Center
Avon, CO, US
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Overnight Front Desk / Night Auditor - Winter Seasonal - Beaver Creek Reception Center
Beaver Creek: At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.
The Overnight Front Desk Agent is responsible for greeting guests and homeowners, the check in/out process, taking reservations, posting charges, maintaining guest and group accounts, managing incoming telephone, computer and facsimile correspondence. Responsible for cleanliness of Guest Reception and surrounding public areas. Prepare packet of day's work for accounting. Other related responsibilities as required.
The Front Desk Agent is responsible for greeting all guests, checking guests in and out, coordinate housekeeping and maintenance activities throughout lodges. Assist other property management staff as necessary. Must possess strong telephone skills, excellent hospitality skills, strong teamwork skills and be detail oriented
•Perform daily operations of front desk including checking guests in and out, answering phones
•Demonstrate ability to show tact, courtesy, and diplomacy in difficult situations
•Handle guest and owner issues and resolve in a timely and satisfactory manner
•Communicate and coordinate maintenance and housekeeping requests
•Communicate and coordinate with other front desks to anticipate and prepare guest requests
•Maintain all front desk functions and systems
•Answer questions about Beaver Creek activities and Vail Valley
•Contact guests prior to arrival and infom them of check in location
•Bachelor Degree preferred but not required
•Able to communicate effectively in English, both written and verbal
•2 yr. hospitality or other guest service experience preferred but not required
•Proficient on Microsoft applications Word, Excel, Outlook
•Able to lift and carry 50 lbs
•Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
•Proficient on property management systems (SMS, PMS, LMS) preferred but not required
•Must be able to work the night shift from 11pm-7am
•Must be able to work weekends and holidays
•Successful completion of a Background Check - required
•Ability to communicate in excellent English both written and verbally, over the phone and in person
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 125942
5 months ago