Work for Vail Resorts

Lead Ticket Scanner

Vail Resorts

Vail, CO, US

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




Product Sales and Services Ticket Scanning Lead - Winter Seasonal, Full Time, Vail Mountain


This is an excellent entry-level leadership opportunity with Vail Resorts! Help to lead an amazing team and learn how to take the next step in your customer service career!


The Product Sales and Services (PSS) Ticket Scanning Lead is responsible for the overall guest service experience when dealing with both internal and external guests. The PSS Ticket Scanning Lead is a highly energetic, motivated leader with a strong focus on problem-solving and multi-tasking. Candidates must enjoy working outdoors in alpine weather conditions and demonstrate the ability to communicate professionally with guests and co-workers. Guest service, management, and product sales and services experience preferred.


Responsibilities include, (but are not limited to):

  • Supervise daily operation of Ticket Scanning, responsible for scanning all media verifying that each guest and employee has a valid product to access the mountain. 
  • Solve any and all problems arising from pass issues and guest dissatisfaction.
  • Revenue control for all ticket/pass products, verifying on-mountain access.
  • Oversee activity of Ticket Scanning staff, manage schedules based upon business volume and guest service levels, and ensure employees adhere to company guidelines.
  • Interact with guests in a friendly manner, including offering general resort information and providing excellent guest service.
  • Protect against the fraudulent use of ticket and pass products.
  • Expand understanding of product offerings and scope of services, throughout the resort, in order to efficiently answer questions and resolve issues.
  • Troubleshoot any issues with handheld scanning devices.
  • Monitor and maintain facilities, equipment and accompanying signage.
  • Create a positive and professional work environment and assist with other duties as assigned.



  • High School graduate or equivalent - required.
  • Fluent in all aspects of English - required.
  • Two (2) years guest service experience - required.
  • Willing to work in all winter alpine weather conditions - required.
  • Able to commit to entire season - required.
  • Strong and professional communication and organization skills - required.
  • Resume included with application - required.
  • Two (2) professional references - required.
  • One (1) year Product Sales and Services Department and Resort Point-of-Sale experience - preferred.
  • One (1) year supervisory experience - preferred.
  • Spanish speaking ability - preferred.
  • In-person interview - preferred.

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 125480

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Tourism - Travel

Position Type:


Remote ok?



20 days ago

Vail Resorts

Experience of a Lifetime