Work for Vail Resorts

Lead Sales Associate - Softgoods Department - Colorado Ski & Golf

Vail Resorts

Littleton, CO, US

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Lead Sales Associate is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Job Responsibilities include (but are not limited to):

  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Act as a mentor who can train and lead a sales team with effective communication
  • Establish professional, yet personalized rapport with customer upon contact; by phone or in person
  • Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
  • Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
  • Ensure pricing is accurate and current including any and all promotions
  • Stocks shelves, counters, or tables with merchandise
  • Promote extended warranty/maintenance agreements, parts and accessories purchase
  • Monitor sales trends and help balance inventory between stores
  • Provide cash register transactions for customers 


  • Previous retail sales experience - required
  • Maintain a working knowledge of products and trends within the snowboard industry - required
  • Passion for snowboarding
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
  • Commitment to exceptional customer service
  • Basic computer skills - required
  • Ability to work a flexible schedule; including nights, holidays and weekends - required

Some of the benefits include:

  • Free ski pass to our world-class resorts
  • Retail discounts at our stores
  • Excellent training and professional development
  • Employee Assistance Program (EAP)

At Colorado Ski and Golf and Colorado Ski and Sport, “guarantees through expertise” is our motto. We are the premier ski and golf shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 124768

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Position Type:

Full Time

Remote ok?



18 days ago

Vail Resorts

Experience of a Lifetime