Guest Service Ambassador Supervisor - Winter Seasonal - Beaver Creek, CO

Vail Resorts

Beaver Creek

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Guest Service Ambassador Supervisor is part of the Guest Service Department and will be responsible for facilitating extraordinary guest service and guest recovery. Service Recovery will include helping assist with the Epic Service Solutions check books with the resort COO’s Executive Assistant in addition to facilitating all other areas of guest recovery including issuing and refunding products through Resort Point of Sale, handling guest equipment and clothing repair, cleaning and replacement as appropriate. The position reports to the Assistant Manager of Guest Services, supervises the Ski School Ambassador team and will require strong intermediate skiing or riding skills at level 7 or better. 

The position requires strong networking and communication skills as well as attention to detail and proactively completing projects; and requires a full knowledge of our products, services and activities offered through our Ski School, Ticket Offices and Resort Company. This position is also responsible for assisting in the management of the Lost and Found operation and Charger back application. We are looking for a guest service oriented individual who is positive and outgoing, operates with a high level of computer proficiency, including Resort Point of Sale, has a passion for the outdoors, and takes pride in their work. This individual will be responsible for working collaboratively with a high performing, interactive and visible guest service team. 

Other duties include, but are not limited to:

  • Monitor overall quality of guest service at The Guest Service Center and throughout Beaver Creek
  • Supervise daily operations for the Ambassador team
  • Responsible for managing Ambassador schedules
  • Support White Carpet Club
  • Hire, train and motivate high performing guest service focused staff
  • Resolve guest service issues
  • Knowledgeable on products available at Ski School and Ticket offices
  • Build relationships with the BC Resort Company and other entities to enhance the guest experience
  • Level 7 skiing or riding ability
  • Ability to resolve guest relation and/or product issues in an expedient manner, de-fuse upset guests, and deliver exceptional service
  • Assist in the Beaver Creek Lost and Found and Ski Valet operations
  • Provide ongoing feedback to Guest Services Manager regarding guest service issues and suggestions
  • Create a fun and professional work experience while communicating in a courteous and respectful manner
  • Adhere to labor and operating budget
  • Work on a computer/RPOS
  • Establish personal strengths and opportunities through self-assessment and ongoing feedback from management team; participate in prescribed training throughout season.
  • Provide on-going job performance feedback/coaching to staff
  • Complete performance appraisals for direct reports
  • Perform other duties as appropriate


  • High school diploma or equivalent - required   
  • Prior guest service experience - required   
  • Prior cash handling or sales experience - required   
  • Resort Point of Sale experience recommended - required   
  • 3+ years of supervisory experience - required   
  • Ability to answer questions and speak intelligently about all resort products - required   
  • Skiing or riding ability at Level 7 - required   
  • Prior experience with (resort) POS software - preferred
  • Experienced and/or conversational in a foreign language - preferred
  • College Degree - preferred
  • Detail oriented- required


We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127497




Tourism - Travel

Position Type:


Remote ok?



over 1 year ago

Vail Resorts