Front Desk Agent - Snowcloud Lodge

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Front Desk Agent is responsible for greeting guests and homeowners, the check in/out process, maintaining guest and group accounts, managing incoming telephone and email correspondence.  May assist other staff with the coordination of housekeeping and maintenance duties.  Maintain positive owner, guest and vendor relations.  Other duties as assigned.

Daily Responsibilities: (and are not limited to)

•Preserve quality of Homeowner and Guest experience at Property

•Scheduling Housekeeping, phone calls, computer projects

•Assist on site General Manager as needed

•Checking for arrivals and departures daily and updating Housekeeping report

•Pre-arrival and ongoing Guest contact

•Weekly inspection of high end Homes, Condos and Common Areas and preparing these for arrivals and checking after departure

•Scheduling and following up on Maintenance requests

•Concierge Duties

•Delivering packages and performing a multiple errands and tasks   

•Picking up mail

•Other duties as assigned

Essential Job Preferred Skills/Requirements:

•College Degree preferred

•Valid US driver's license is required

•Resume is required

•Proficient in MS Office applications - Word, Excel, and Outlook

•Able to communicate with owners and guests with diplomacy and tact

•Able to communicate effectively in English (both written and verbal)

•Must carry and present oneself in a professional manner

•Previous hospitality or guest service experience preferred

•Able to lift 30 lbs.

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 126060





Position Type:


Remote ok?



over 1 year ago

Vail Resorts