Front Desk Agent - Horizon Pass Lodge

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Front Desk Agent will maintain guest and homeowner satisfaction through excellent customer service skills and assist on site General Manager and fellow employees as needed.  He/She will run daily Front Desk Operations. 

Other responsibilities include, but are not limited to:

  • Preserve quality of Homeowner and Guest experience at Property
  • Scheduling Housekeeping, phone calls, computer projects
  • Assist on site General Manager as needed
  • Checking for arrivals and departures daily and updating Housekeeping report
  • Pre-arrival and ongoing Guest contact
  • Weekly inspection of high end Homes, Condos and Common Areas and preparing these for arrivals and checking after departure
  • Scheduling and following up on Maintenance requests
  • Daily Front Office faxing, scanning, billing, arranging services
  • Concierge Duties
  • Delivering packages and performing a multiple errands and tasks    
  • Picking up mail
  • Other duties as assigned


  • Fluent English - required 
  • High School Diploma or Equivalent - required
  • College degree - highly preferred
  • Able to work weekends and holidays - required
  • Previous customer service experience - preferred
  • Must be a team player, enthusiastic, willing to learn, have great people skills - required
  • Must be organized and able to multi-task, be patient and well mannered - required  
  • Microsoft Office, Xcel, Word and other Basic Office Skills - required
  • Must be able to multitask and work in a team atmosphere - required
  • Must have valid US Driver's License - required

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 126390





Position Type:

Full Time

Remote ok?



over 1 year ago

Vail Resorts