Front Desk Agent - Beaver Creek Reception Center

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The Front Desk Agent is responsible for greeting all guests, checking guests in and out, coordinate housekeeping and maintenance activities throughout lodges. Assist other property management staff as necessary. Must possess strong telephone skills, excellent hospitality skills, strong teamwork skills and be detail oriented.

  • Perform daily operations of front desk including checking guests in and out, answering phones
  • Demonstrate ability to show tact, courtesy, and diplomacy in difficult situations
  • Handle guest and owner issues and resolve in a timely and satisfactory manner
  • Communicate and coordinate maintenance and housekeeping requests
  • Communicate and coordinate with other front desks to anticipate and prepare guest requests
  • Maintain all front desk functions and systems
  • Answer questions about Beaver Creek activities and Vail Valley
  • Contact guests prior to arrival and infom them of check in location


  • High School Diploma or equivalent - required
  • Bachelor's Degree or equivalent - preferred
  • Able to read, write, speak & comprehend English fluently - required
  • Valid Colorado Driver’s License - required
  • At least 1 year of guest service, hotel or hospitality experience - preferred
  • Able to stand/walk for long periods of time in excess of 2 hours without sitting - required
  • Proficient in Microsoft applications (Work, Excel and Outlook) - required
  • Strong communication and organization skills
  • Able to work in a team and be detail orientated
  • Able to work weekends and holidays, days, and evenings - required
  • able to work a varied schedule depending on the property - required
  • Able to lift and carry 50lbs
  • 2 or more years of guest service experience - preferred
  • Knowledge of LMS property management system - preferred
  • Skype interview requiered if not available for in-person interview.
  • Resume - preferred
  • Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127308





Position Type:

Full Time

Remote ok?



over 1 year ago

Vail Resorts