Experienced Retail Supervisor - Vail Sports - One Vail Place

Vail Resorts


Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each rental/retail transaction.  The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism.  Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company.


Responsibilities include (but are not limited to):


  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Act as a mentor who can train and lead the retail and rental technician team with effective communication
  • Establish professional, yet personalized rapport with customers upon contact; by phone or in person
  • Answer all questions, providing detailed information and establishing trust with the customer at the close of sale.
  • Describing and promoting product in line with customer's express needs as well as promoting the damage waiver on rental equipment products
  • Ensure pricing is accurate and current including any and all promotions
  • Monitor and audit inventory levels in store and between stores
  • Maintain all company paperwork according to policies and standards with 100% accuracy
  • Knowledge of register access


  • Minimum 2 years retail/rental experience, preferably within the outdoor industry - required
  • Ski/Snowboard sales or rental experience - preferred
  • Maintain a working knowledge of products and trends within the outdoor and snow sports industry
  • Previous customer service experience - preferred
  • Supervisory experience in a retail environment - preferred
  • Commitment to providing excellent customer service
  • Basic computer skills with the ability to learn the register 
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

Some of the benefits include:

  • Excellent training and professional development
  • Retail discounts at our stores
  • Free summer lift pass to our world-class resorts
  • Employee Assistance Program (EAP)


Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 126750





Position Type:


Remote ok?



over 1 year ago

Vail Resorts