Work for Vail Resorts

Experienced Retail Supervisor - The North Face

Vail Resorts

Avon, CO, US

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


The supervisor is responsible for supplying our guests with and informing guests on our premier outdoor equipment while promoting world-class guest service. The appropriate candidate will play an important part of a cohesive team that strives for pride, productivity, and professionalism. The supervisor must also adhere to the policies and guidelines set forth by Vail Resorts, as well as work diligently to maintain the operational and merchandising standards and expectations of The North Face.

Responsibilities Include (but are not limited to):

  • Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Act as a mentor who can train and lead the retail and rental technician team with effective communication
  • Establish professional, yet personalized rapport with customers upon contact; by phone or in person
  • Answer all questions, providing detailed information and establishing trust with the customer at the close of sale.
  • Describe and promote product in line with customers’ express needs
  • Ensure pricing is accurate and current including any and all promotions
  • Monitor and audit inventory levels in store and between stores
  • Maintain all company paperwork according to policies and standards with 100% accuracy
  • Knowledge of register access (­Prior POS experience preferred)


  • Minimum 2 years retail experience, preferably within the outdoor industry - required
  • Ski/Snowboard sales or rental experience - preferred
  • Maintain a working knowledge of products and trends within the outdoor and snow sports industry
  • Previous customer service experience - required
  • Supervisory experience in a retail environment - preferred
  • Commitment to providing excellent customer service
  • Basic computer skills with the ability to learn the POS system
  • Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127708

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Position Type:


Remote ok?



16 days ago

Vail Resorts

Experience of a Lifetime