Work for Steamboat Resort

Hotel Guest Services Agent

Steamboat Resort

Steamboat Springs, Colorado

Physical Requirements:

  • Ability to read, write and communicate verbally in English in a clear and professional manner
  • Ability to use a telephone headset for extended periods of time and work in a noisy (vocal) environment
  • Ability to sit and input data into the computer while listening/talking to guests for extended periods of time

Minimum skills, experience, education and ability required for this job:

  • Background in front desk, reservations, sales or the hospitality industry required
  • Computer experience required, with a specialization in a reservation or property management system and Microsoft Office
  • Excellent communication skills and strong attention to detail
  • Friendly, professional, positive and enthusiastic attitude required
  • Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
  • Excellent sales and customer service skills are preferred
  • Ability to adhere to all safety policies


Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

  • Answer incoming telephone calls and operate a telephone switchboard proficiently
  • Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance.
  • Learn how to operate a reservation booking system as well as a property management system (PMS).
  • Perform the Check-In and Check-Out process for guests at Hotel Front Desk
  • Learn the night audit process and be available to assist in covering night audit shifts if necessary
  • Learn various room types and make changes to reservations accordingly
  • Handle group & conference reservation requests whenever necessary
  • Book reservations for walk-in guests and provide information to guests about our resort and community
  • Coordinate and facilitate guest needs and issues on a consistent basis
  • Display proficiency & ability to multi-task between various computer applications
  • Perform other administrative duties, upon request
  • Be part of a team that strives for exceptional sales performance, guest service and call quality
  • Interact with other hotel departments for efficient and successful operations
  • Maintain a neat, clean and professional appearance

Miscellaneous information:

  • Agents are scheduled for 32-40 hours per week depending on variable business levels.
  • Will be asked to cover shifts including early mornings, evenings, weekends and holidays, and occasionally the graveyard shift (11pm-7am)
  • Employment for this job is contingent upon the successful completion of a background check.

Steamboat Ski & Resort Corporation is an equal opportunity employer

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Position Type:

Full Time

Remote ok?



9 months ago

Steamboat Resort

Steamboat Resort is a premier snow sports, biking and outdoors destination offering a family-friendly environment in the Colorado Rockies.