Hotel Guest Services Agent

Steamboat Resort

Steamboat Springs, Colorado

**Physical Requirements:** * Ability to read, write and communicate verbally in English in a clear and professional manner * Ability to use a telephone headset for extended periods of time and work in a noisy (vocal) environment * Ability to sit and input data into the computer while listening/talking to guests for extended periods of time **Minimum skills, experience, education and ability required for this job:** * Background in front desk, reservations, sales or the hospitality industry required * Computer experience required, with a specialization in a reservation or property management system and Microsoft Office * Excellent communication skills and strong attention to detail * Friendly, professional, positive and enthusiastic attitude required * Self-motivated and dependable individual who will seek out additional tasks and duties during slower times * Excellent sales and customer service skills are preferred * Ability to adhere to all safety policies


**Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:** * Answer incoming telephone calls and operate a telephone switchboard proficiently * Answer general information inquiries, email requests and book entire vacation packages for guests of the Steamboat Grand. Reservations packages may include air, lodging, lifts, activities, and travel insurance. * Learn how to operate a reservation booking system as well as a property management system (PMS). * Perform the Check-In and Check-Out process for guests at Hotel Front Desk * Learn the night audit process and be available to assist in covering night audit shifts if necessary * Learn various room types and make changes to reservations accordingly * Handle group & conference reservation requests whenever necessary * Book reservations for walk-in guests and provide information to guests about our resort and community * Coordinate and facilitate guest needs and issues on a consistent basis * Display proficiency & ability to multi-task between various computer applications * Perform other administrative duties, upon request * Be part of a team that strives for exceptional sales performance, guest service and call quality * Interact with other hotel departments for efficient and successful operations * Maintain a neat, clean and professional appearance **Miscellaneous information:** * Agents are scheduled for 32-40 hours per week depending on variable business levels. * Will be asked to cover shifts including early mornings, evenings, weekends and holidays, and occasionally the graveyard shift (11pm-7am) * Employment for this job is contingent upon the successful completion of a background check. **Steamboat Ski & Resort Corporation is an equal opportunity employer**





Position Type:

Full Time

Remote ok?



over 1 year ago

Steamboat Resort

Steamboat Resort is a premier snow sports, biking and outdoors destination offering a family-friendly environment in the Colorado Rockies.